Customer Success Engineer

What is Benchmark Labs

Benchmark Labs is a venture-backed start-up working on improving weather forecasts for the agricultural and energy sectors. We are one of the six companies selected by Nextview’s Everyday Economy accelerator, we are part of The Maritime Alliance’s BlueTech Incubator, Plug and Play’s Insurtech Batch 8, and the Southern California Energy Innovation Network (SCEIN).

We work on providing tailored forecasts for specific locations around the globe by using publicly available datasets, information from IoT sensors, and novel machine learning techniques. We believe that we need to build upon traditional weather forecasting approaches that divide the world in grids but are not suited for making asset-specific decisions, as all the points inside of a grid receive the same information.

Our team is committed to helping growers feed the world while reducing water and energy waste. Our relationships with our customers and team members are governed by integrity, trust, honesty, professionalism, and open communication. We operate in an environment defined by collaboration and continuous improvement.

We are seeking an individual excited about bleeding-edge climate technology. You will be the bridge between customers and our technical team. You will work directly with the CEO and CPO to onboard new customers, communicate product improvements, and construct playbooks for product deployment and new hires.

Who we are

• Upbeat collaborators who move fast while bringing compassion to the table
• A small core team alongside various contractors and mentors
• Climate technologists who are passionate about fighting climate change while building a VC-scale business

Who you are

• Excited about bleeding-edge climate technology
• Passionate about collaborating on an early-mid stage startup
• Able to meet ambiguous problems head-on and bring innovative solutions
• ~2 years of experience in customer success, product management, or management consulting
• Strong communication skills and client focused
• Knowledge of SQL and APIs

Preferred experience & skills

• Experience in one or more of the following is a plus:
  • Agriculture industry (particularly in specialty crops like wine, avocados or berries)
  • Energy industry
  • Insurance industry
  • SaaS in customer-facing or engineering roles
  • Climate modeling
  • Water and irrigation management
  • IoT sensors
  • Early-stage startups
  • Software engineering
  • Postman API platform experience

Compensation & benefits

We offer a competitive salary, 401K, healthcare benefits, and stock options

Use the form to apply below. Please include your resume/cv and a cover letter explaining what excites you about working with Benchmark Labs in the environmental forecasting space.

Not sure if you’re a perfect fit but excited about Benchmark Labs? Please reach out to us using the form below. We are filling many positions now and into the future.

Apply Here

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